How we help

Support

We provide comprehensive support to former seafarers encompassing sheltered housing , holidays, facilities and entertainment on-site as well as qualified support from our Welfare Officer; Carol Jarrett. It is part of their work to check regularly that all is well with the residents. They can collect repeat prescriptions and supply transport (if needed) to the surgery. In an emergency they can contact a doctor for you and call relatives. As Carol does not undertake the day-to-day care of residents or do shopping, residents often help each other by helping out with everyday tasks

The Welfare Officers are not on duty 24 hours a day, but cover is provided for emergencies. The call system for the bungalow and flats operates from a central control system at Waverley Careline who assesses the situation and makes contact with the Duty Officer and it will call whoever is on duty at the time.They will answer and get help to you quickly. You will be shown how to use your personal button when you move into your premises. Rooms in Springbok Radcliffe House now have an alarm fitted which is on an independent system monitored by the Duty Officer. Support is also offered through the Seafarers Advice Line

Communal Facilities

The Main House contains communal rooms and Social Club, which requires a membership fee of £5.00 per year. A guest can be taken in with a £1.00 temporary membership charge being made for the first four visits in any one year. Membership entitles you to use the Bar, T.V. lounges, library, and gymnasium. Staff and the Entertainments Committee organise games evenings (darts and skittles), quizzes and entertainment, plus Bingo during the day on residents and guests behalf.

Gardens

The Estate Gardens have been laid out for the use and benefit of all the residents for you to enjoy. The maintenance of these gardens is the responsibility of the Trustees. However if there is anything that you think requires our attention or there is anything that you would volunteer to tackle please contact the office.

Guest Rooms

Guest rooms are available for the use of relatives and friends who are visiting you; there is a charge of £20.00 a day on a room only basis. Meals can be booked in advance with the office and costs will be confirmed at the time of booking. Bed linen and towels are provided with tea/coffee making facilities in the guest rooms. Please let the Office Administrator know as early as you can, as the rooms have to be booked.

Transport

The charity provides a limited transport service for shopping, doctors appointments etc. The minibus visits Cranleigh on Tuesdays, and Thursdays, and either Godalming or Horsham on a Friday. If you require hospital transport then you should contact the Welfare Officer (refer to Residents Handbook). No Doctors appointments should be made without consent, as we cannot guarantee transport without prior notice.